bd8 Privacy Policy

1Who We Are and How to Contact Us

bd8 operates the online casino and sports betting platform accessible at bd8.games ("the Platform"). For the purposes of data protection, bd8 is the data controller in respect of the personal data it collects from players and visitors to the Platform.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bd8 handles your personal information, please contact our Data Support Team at: [email protected]. Our support team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).

2What Personal Data We Collect

bd8 collects personal data from you in the following categories:

Identity and Contact Data

Account and Transaction Data

Payment Method Data

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, bd8 records the payment method identifier (e.g., bKash mobile number) and transaction reference associated with each transaction. bd8 does not store full card numbers or mobile banking PINs — these are handled directly by your payment provider using their own secure systems.

Technical and Device Data

Identity Verification (KYC) Documents

To comply with anti-money-laundering obligations, bd8 may collect copies of government-issued photo identification (National ID Card or passport), proof of address, and selfie images for liveness verification. These documents are stored securely and accessed only by authorised compliance personnel.

3How We Collect Your Personal Data

bd8 collects personal data through the following channels:

• Account registration: when you create a bd8 account, you provide identity and contact data directly.
• KYC verification: when you submit identity documents to unlock withdrawal rights on your account.
• Deposits and withdrawals: payment transactions generate transaction records associated with your account.
• Platform use: technical data is collected automatically as you navigate the Platform, place bets, and play games.
• Customer support interactions: when you contact our support team, communications and their content are logged against your account.
• Cookies and analytics: bd8 uses first-party cookies and analytics tools to understand how the Platform is used and to improve user experience. See Section 9 for details on cookie use.

4How We Use Your Personal Data

bd8 uses the personal data it collects for the following specific purposes:

• To create, verify, and maintain your bd8 account.
• To process deposits and withdrawals via your chosen payment method.
• To verify your identity and age (21+ compliance) in accordance with our KYC obligations.
• To detect, investigate, and prevent fraud, money laundering, match-fixing, and other prohibited activities.
• To provide customer support and respond to account inquiries.
• To administer bonuses, promotional offers, and loyalty rewards to eligible accounts.
• To comply with legal and regulatory obligations, including reporting requirements imposed on gambling operators.
• To monitor and enforce our Responsible Gaming commitments, including identifying players showing signs of problem gambling.
• To send transactional communications (account notifications, deposit confirmations, withdrawal updates) via email or SMS.
• To send promotional communications about bd8 offers and new games, where you have consented to receive these.
• To improve the Platform through analysis of aggregated, anonymised usage data.

bd8 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or having a clear lawful basis to do so.

5Legal Basis for Processing

bd8 relies on the following lawful bases when processing your personal data:

• Performance of contract: processing your account data, payment data, and betting history is necessary to deliver the services you signed up for under the bd8 Terms and Conditions.
• Legal obligation: identity verification, KYC document collection, and anti-money-laundering monitoring are performed to comply with applicable legal obligations.
• Legitimate interests: fraud detection, security monitoring, platform improvement, and responsible gaming monitoring are conducted in bd8's and its players' legitimate interests, provided those interests are not overridden by your privacy rights.
• Consent: promotional marketing communications are sent only where you have provided explicit consent. You may withdraw your consent to marketing at any time by contacting [email protected].

6Sharing Your Personal Data

bd8 does not sell your personal data. bd8 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to contractual data protection obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners receive the minimum data necessary to process your transactions.
• KYC and identity verification providers: specialist third-party providers that assist bd8 in verifying the authenticity of identity documents submitted during the KYC process.
• Game software providers: providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate the game engines on the Platform. Your gameplay data (bets placed, game outcomes) may be processed by these providers as part of game operation.
• Fraud prevention and security services: third-party tools used to detect and prevent fraud, money laundering, and account abuse on the Platform.
• Legal and regulatory authorities: where required by law, court order, or a lawful request from a competent authority, bd8 will disclose personal data to law enforcement or regulatory bodies. bd8 will, where legally permitted, notify you of such disclosure.
• Professional advisers: lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations.

All third parties with whom bd8 shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than the specific service they provide to bd8.

7International Data Transfers

bd8 is operated for players based in Bangladesh. Some of bd8's technology infrastructure and third-party service providers may be located outside Bangladesh. Where personal data is transferred outside Bangladesh, bd8 takes reasonable steps to ensure that equivalent levels of protection apply, including through contractual data protection clauses with receiving parties.

By creating a bd8 account and using the Platform, you acknowledge that your personal data may be transferred, stored, and processed in countries outside Bangladesh as necessary for the delivery of the services described in this Privacy Policy.

8Data Retention

bd8 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Active account data: retained for the duration of your account's active status and for a minimum period of 5 years following account closure, in compliance with anti-money-laundering record-keeping obligations.
• KYC and identity documents: retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction records: retained for a minimum of 5 years from the date of each transaction.
• Support communications: retained for 2 years from the date of the communication, or longer where the communication relates to an open dispute or investigation.
• Technical / log data: retained for up to 12 months from collection in aggregated or pseudonymised form for security and analytics purposes.

Where data is no longer required for any of the above purposes, bd8 will securely delete or anonymise it in a way that prevents recovery or re-identification.

9Cookies and Tracking Technologies

bd8 uses cookies and similar tracking technologies on the Platform to deliver core functionality, remember your preferences, and understand how players use the Platform. The categories of cookies used by bd8 are:

• Strictly necessary cookies: essential for the operation of the Platform, including maintaining your login session, remembering your language preference, and enabling core betting functionality. These cookies cannot be disabled without breaking core site features.
• Analytics cookies: used to collect anonymised information about how players navigate and use the Platform. This data is used solely to improve bd8's services and user experience. No personally identifiable information is transmitted via analytics cookies.
• Functional cookies: used to remember choices you have made on the Platform (such as display preferences) to provide a more personalised experience.

bd8 does not use third-party advertising cookies or cross-site tracking cookies. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use the Platform fully.

10Security Measures

bd8 takes the security of your personal data seriously and has implemented the following technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure:

• 256-bit SSL/TLS encryption for all data in transit between your device and bd8's servers.
• Encryption at rest for sensitive stored data, including KYC documents and payment identifiers.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments and penetration testing of the Platform's infrastructure.
• Multi-factor authentication (MFA) options available for player accounts to reduce the risk of unauthorised account access.
• Automated monitoring systems that detect and alert on unusual account activity, including login attempts from unrecognised locations.

While bd8 employs robust security measures, no online platform can guarantee absolute security. If you become aware of any actual or suspected security breach affecting your account, please notify bd8 immediately at [email protected].

11Your Data Rights

Subject to applicable law and certain exceptions (such as where complying with a request would conflict with a legal obligation or the rights of a third party), you have the following rights in respect of your personal data held by bd8:

• Right of access: you may request a copy of the personal data bd8 holds about you, along with information about how it is used.
• Right to rectification: if any of your personal data held by bd8 is inaccurate or incomplete, you may request that it be corrected. You may also update most personal details directly through your account settings.
• Right to erasure: in certain circumstances, you may request that bd8 delete your personal data. This right is subject to legal retention obligations — for example, bd8 is required to retain KYC and transaction records for regulatory purposes even after account closure.
• Right to restriction: you may request that bd8 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data while bd8 is verifying it.
• Right to data portability: where processing is based on your consent or the performance of a contract, you may request that bd8 provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: where bd8 relies on your consent to process personal data (e.g., for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: you may object to processing carried out on the basis of bd8's legitimate interests, unless bd8 can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

To exercise any of the above rights, please submit a written request to [email protected] with sufficient detail to identify your account. bd8 will acknowledge your request within 5 business days and aim to fulfil it within 30 days.

12Children and Minors

bd8 is strictly an adults-only platform. All services are restricted to individuals aged 21 years and above. bd8 does not knowingly collect personal data from individuals under 21 years of age. If bd8 discovers that personal data has been submitted by a person under 21, the associated account will be immediately closed, all data will be deleted in accordance with bd8's retention policy, and any funds deposited will be returned to the originating payment method where technically possible.

If you believe that a person under 21 has created a bd8 account, please contact [email protected] immediately. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites for minors in their household.

13Marketing Communications

bd8 may send you promotional communications about new games, bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, and BPL season offers), and platform updates. These communications will only be sent where you have given explicit consent during account registration or subsequently updated your communication preferences.

You may opt out of receiving marketing communications at any time by contacting [email protected] or by updating your preferences in your account settings. Opting out of marketing communications will not affect the delivery of essential transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts, which are sent regardless of marketing preferences.

14Third-Party Links

The bd8 Platform does not contain links to third-party websites, social media pages, or external resources. All navigation within bd8.games remains on the bd8 domain. This Privacy Policy applies exclusively to data collected by bd8 on the bd8.games Platform and does not extend to any third-party services, including the payment platforms (bKash, Nagad, Rocket, Upay) or game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) whose own privacy policies govern their handling of your data when you interact with their systems.

15Changes to This Privacy Policy

bd8 reserves the right to update or revise this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material — for example, where bd8 begins using personal data for a new purpose, shares data with a new category of third party, or makes significant changes to its retention periods — bd8 will notify registered players via account notification or email prior to the changes taking effect.

Your continued use of the bd8 Platform following the publication of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree to the updated policy, you should stop using the Platform and may request account closure in accordance with the Terms and Conditions.